A regional, well known UK charity approached IBIT complaining of an unreliable, unmanaged IT infrastructure which was causing disruption to business and ever increasing maintenance costs. The CEO stated that he couldn’t remember a week without some sort of IT outage or unexpected support cost.
The requirement was to move away from a ‘Break – Fix’ environment, to a controlled and stable architecture within a budgeted support cost. IBIT were tasked to provide a solution.
After replacing the charity’s five physical and aging servers with a single piece of hardware hosting four virtual server, down time was no longer an issue. Costs were minimised using IBIT contacts and partner programs for the charity sector, greatly reducing software, licensing and hardware costs. Following the implementation of the fixed cost AMC support contract with IBIT, the charity have enjoyed 100% uptime for the last four years. The CEO describes IBITs support as professional, proactive and cost effective.